Department Shanghai-Arts and Sciences (Including Labs)

School/Division NYU Shanghai (SH1002)

Compensation Grade Pending

FT/PT Full-Time

Category Academic Program Support

Position Summary

技術支持專員需要與教職員工及學生緊密合作，提供軟硬件設備和相關教學資源等各個方面日常技術支持，確保安全高效的教學環(huán)境，為教職員工和學生提供高質(zhì)量的服務。技術支持專員的職責是確保教學高效、流暢的運作，日常維護設備設施，協(xié)助建立快速響應及相關的技術支持流程，促進在日常教學、研究和部門活動中技術服務的有效利用。

該技術人員將負責為日常教學提供技術支持、維護基礎設備，進行教室多媒體設備基礎支持等，為教學工作和部門活動提供合適的技術解決方案，支持部門場所的技術設備和相關設施工作。無論是單獨工作還是作為支持團隊的一部分，至少要求具備以下領域之一的基礎知識：電子工程，計算機技術支持或教室多媒體視聽技術支持等。

主要職責包括但不限于：

設備管理與維護（30％）

●  負責設備中心和相關系統(tǒng)、設備和相關資源的技術支持，定期檢測維護設備。

●  定期報告設備及相關器材的狀態(tài)。

●  負責所有設備、工具和耗材的日常服務、維護和高效管理，以確保設備器材時刻處于良好的工作狀態(tài)。

●  協(xié)助教職工準備教學材料/設備，包括但不限于多媒體輔助設備、教學相關材料、工具及設備等。

●  培訓學生和教職員工使用設備和資源。

●  制定并維護使用資源和設備等的相關標準準則和操作程序。

●  負責相關設備的日常支持和維護工作。包括但不限于：

  ○  教室多媒體音頻/視頻設備（例如無線麥克風，揚聲器，網(wǎng)絡攝像頭，投影儀等）。

  ○  各軟硬件，計算機及其外圍設備。例如：打印機掃描儀等。

  ○  各類基礎電子元件，傳感器，電路板等（例如晶體管，電阻器，電容器，電動機，LED，二極管，蜂鳴器，面包板等）。

教學技術支持（30％）

●  維護現(xiàn)有的服務和解決方案（包括教室支持，通用設備等）并跟進相關新服務。

●  跟進相關解決方案，以改善日常教學質(zhì)量（例如：教室基礎設施及多媒體視聽設備等）。

●  課前器材準備并設置教室，負責進行教室日常預防性維護檢查。

●  根據(jù)教學日常需求，參加課堂演示和指導。

●  創(chuàng)建、更新和維護設備用戶指南。 協(xié)助教師/學生使用相關設備和其他內(nèi)部系統(tǒng)等。

●  提供日常桌面支持，對設備、軟硬件、計算機和操作系統(tǒng)等進行維護及故障排除。

日常運營支持（30％）

●  支持日常運營，以及部門相關活動支持等。

●  執(zhí)行日常維護工作，確保安全高效的空間和教室環(huán)境。

●  響應用戶需求，并第一時間制定行動計劃，及時高效地解決問題。

●  為日常教學工作，課程和部門相關活動提供現(xiàn)場技術支持和服務，包括耗材、設備、器材、相關物品存儲及教學活動支持等。

●  支持不同團隊的技術項目及協(xié)作跟進工作。

●  與不同部門以及第三方供應商合作，支持并滿足運營和課程等的日常需求。例如：運營設施部門、IT部門、財務部門、采購部門、供應商等。

●  作為部門接口人與相關學校支持部門，如基礎設施，財產(chǎn)管理和公共安全部等，協(xié)同合作確保部門基礎設施及日常財產(chǎn)設備管理的工作。與其他各部門合作，負責處理解決與日常教學、課程、部門等相關的需求。充當HSE協(xié)調(diào)員，以確保流暢安全的日常運營工作。

日常采購支持（10％）

●  負責支持日常采購需求。

●  處理設備和組件等的采購和維護。

The Technology Support Generalist position is a full time position, who will work closely with faculty and students to support all aspects of hardware, software, equipment, and resources etc. to ensure a safe, efficient, and productive teaching and learning environment. S/he will not only be in charge of the daily technology support, but also ensure to provide high quality services to our faculty and student community, as well as a key person focused on equipment management & maintenance, department related projects build up, daily tech support services and follow ups.

This position works as technology staff to provide daily technology, desktop support, equipment maintenance, audio-visual support in classrooms as well as daily curriculum required support throughout the community. Actively identify, develop, implement and support appropriate technology solutions for teaching, learning, research and department events. Support technology equipment, facilities in department space.

The role of Technology Support Generalist is to function as a key partner for department users and ensure an efficient, continuous operation of teaching and learning space as well as daily equipment maintenance. Help foster a responsive and adept technology support structure to promote the effective use of technology in teaching, learning, research and administration activities. Work both individually and as part of a support team, at least have basic knowledge in one of the following areas: electronic engineering, computer technology support or audio-visual technology etc.

Under the supervision of Studio and Technology Operations Manager the main responsibilities of a Lab Technician mainly includes but not limited to:

Equipment Management and Maintenance (30%)

●  Support of the Equipment Center, system, equipment and related resources, and ensure the protection of lab equipment through oversight of regular maintenance.

●  Report of the status of equipment and materials on a regular basis.

Responsible for the day to day technology support, maintenance, and inventory of all equipment, tools and supplies on a regular basis to ensure they are in good working order.

●  Assist faculty members in preparation of teaching and instructional materials/equipment, including but not limited to audio visual aids, materials, tools, equipment etc.

●  Work with students and faculty in the training and use of equipment and resources.

●  Develop and maintain guidelines and SOPs of using lab resources and equipment etc.

●  Be responsible for the day to day support and maintenance of all lab equipment and devices. This includes, but not limited to:

  ○  Digital media and audio/visual equipment (e.g. wireless microphone, speaker, webcam, projector, camera, headset etc.)

  ○  Various hardware and software, computers, printers and scanners etc.

  ○  Various electronics components, sensors, boards etc. (e.g. transistor, resistor, capacitor, motor, LED, diode, buzzer, breadboard, etc.)

Technology Support for Teaching and Learning (30%)

●  Maintain existing technology services and solutions (including classroom support, general equipment, etc.) as well as new services development. This includes, but not limited to network attached storage, AWS clouds solutions, live streaming technologies, classroom technologies, teaching & learning tools and online systems, distance learning technologies etc.

●  Propose technical solutions to improve the audio-visual systems in classrooms. Investigate, research, explore, develop, test, design and work out new classroom technologies, audio-visual, digital media systems and equipment to well support daily teaching and learning requirements.

●  Prepare and set up the classrooms as well as implement classroom daily preventative maintenance checks before commencement of class.

●  Participate in classroom demonstration and instruction as required by daily operations of our classes.

●  Create, update and maintain equipment user guide. Train and assist faculty/students in the use of lab hardware, software, facilities, audio-visual presentation equipment, video conferencing and other related systems etc.

●  Provide desktop support, maintaining and troubleshooting lab equipment, hardware, software, computer and operating systems, including Mac OS X and Windows 10 for faculty/students. Ensure purposeful and creative operation of lab computers, scanners, printers, other technologies etc., and provide assistance with configuration and deployment of new technologies (Eg. imaging lab computers and academic software license management with the remote management tools).

Daily Lab Operation Support (30%)

●  Support the daily operation of the Studio, Lab, Classrooms during routine hours, as well as occasional additional events.

●  Perform daily maintenance routines to ensure a safe, efficient, and productive lab environment.

●  Respond to all user-requests as well as develop action plans to resolve the issues timely and effectively.

●  Provide on-site technology support and services for lab, daily class and program-related events including lab supplies, equipment, critical sample storage, program level events etc.

●  Support different teams with technology projects and events.

●  Work closely and cooperate with different departments as well as third party vendors to support / meet daily requirements of operations and courses etc. Eg. Facilities, IT, Finance, Procurement, vendors, etc.

●  Interface with Facilities, Property Management and Public Safety for lab infrastructure, risk management and other internal departments for lab related requests etc. Act as a HSE coordinator in the lab to ensure safety.

Program-Related Procurement (10%)

●  Assist in daily procurement needs.

●  Process purchasing and maintenance of equipment and components etc.

Qualifications

教育經(jīng)歷

●  全日制本科學士學位。

●  相關專業(yè)但不限于：EE（電子工程），電氣工程與自動化，電子科學與技術，電氣與信息工程，計算機科學，信息技術或同等學歷，但非必需。

●  如果候選人在相關技術領域具有良好的知識，專業(yè)背景或技能，則專業(yè)不受以上限制。

所需經(jīng)驗

●  熟悉基礎的電子元件知識及相關背景。

●  具備以下1-2個領域的基礎知識和相關技能者，可優(yōu)先考慮：

  ○  計算機軟硬件，計算機操作系統(tǒng)安裝維護，桌面/服務臺技術支持，教室多媒體設備支持（例如：揚聲器，麥克風，投影儀等）

●  具有Mac OS計算機操作經(jīng)驗和相關知識的候選人，可優(yōu)先考慮。

●  具有1-2年實習或相關工作經(jīng)驗的可優(yōu)先考慮，但非必需。

所需知識、技能和能力

●  必須具備快速學習和應用新技術及技能的能力。

●  對電子工程和相關技術領域充滿熱誠及探究精神。

●  注重細節(jié)，能夠高效故障排除和問題解決。

●  擁有學習探索新技術及相關技能的熱情和專研精神。

●  強烈的責任心，良好的組織協(xié)調(diào)能力。

●  認真對待工作，具有獨立工作和主動解決問題的能力。

●  在繁忙的工作環(huán)境中表現(xiàn)出強烈的自驅力和主動性。

●  具有良好的時間管理技能，高效的多任務處理能力，并且愿意接受偶爾加班。

●  高度專業(yè)，誠實守信，踏實可靠。

●  良好的中文和英文溝通能力。

●  為人隨和，工作積極主動投入。

Required Education:

●  Minimum Bachelor’s Degree. Preferably in Computer Science, Digital Media Production, Instructional Technology, Sound Engineering, EE (Electronic Engineering), Electric Engineering and Automation, Electronics Science and Technology, Electrical & Information Engineering, or equivalent. If the candidate has good knowledge, background or skills in the field of related technology, majors can be not limited in the above.

Required Experience

●  Basic understanding and knowledge of various electronics components, sensors and related tools are a must.

●  Prior knowledge/skills in 1-2 following fields is a plus (e.g. computer hardware/software, operation systems, desktop/service desk technology support, media equipment, audio-visual devices, such as speakers, microphones, projectors, audio cables).

●  Prior experience and related knowledge of Mac OS computers are preferred.

●  1-2 years’ intern or related experience in providing desktop, A/V(audio-visual), technology support is preferred, but not a must.

Required Knowledge, Skills, and Abilities

●  Ability to learn and apply new technologies and skills quickly is a must.

●  Passionate about the fields of electronic engineering and related technology is a must.

●  Detail oriented and proficient at troubleshooting and problem solving.

●  Eager to learn and explore new technology, skills and related knowledge to solve the problem is a must.

●  Strong sense of responsibility, good organization, and coordination abilities are must.

●  Take the job seriously, ability to work independently and fix the problems initiatively is a must.

●  Demonstrates motivation, drive and initiative in a busy working environment.

●  Multitasking with good time management skills, and being able to work occasional weekends and after hours.

●  High professional integrity, honesty and trust.

●  Good communication abilities in Mandarin and English.

●  Easy going and engaged.

Additional Information

About NYU Shanghai

NYU Shanghai is China’s first Sino-US research university and the third degree-granting campus of the NYU Global Network. We were founded in 2012 by New York University and East China Normal University with the support of the city of Shanghai and the district of Pudong. NYU Shanghai seeks to cultivate globally-minded graduates through innovative teaching, world-class research, and a commitment to public service.

NYU Shanghai is an equal opportunity employer committed to equity, diversity and social inclusion. We are proud of its diverse and talented staff members, who work together to build and sustain this unique and pioneering institution of higher education in China.

For more information about NYU Shanghai, please visit https://shanghai.nyu.edu. You can also follow our official WeChat Account: NYUShanghaiRecruit for more updated news.

申請方式 / Application Instructions

請點擊以下原文鏈接并提交在線申請。

Please click the original job link below to submit your application online.

https://shanghai-nyu.icims.com/jobs/8597

聯(lián)系人：鄭好

電話：（+86）02120595301

Email：hao.zheng@nyu.edu

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