Department Shanghai-Program Management
School/Division NYU
Compensation Grade Pending
FT/PT Full-Time
Category Technology
Position Summary
The Workday Application Support Associate will be in the
The Workday Application Support Associate identifies areas of opportunity to improve existing shared services for HR processes and functionality while maximizing technological capabilities to reduce manual processes and to improve data management accuracy and efficiency. In addition to the process of continuous improvement, this position maintains and develops reports and dashboards to meet the requirements from various departments of the university, ensures accuracy and completeness of data in the Workday system, and establishes and maintains security controls. This individual also trains and provides troubleshooting tips to employees on features and functionality in the Workday system. It will also closely collaborate with HR, Office of Faculty Affairs, Provost office, and IT department in order to provide ideal support to the university.
The ideal candidate will have demonstrated the following:
●Excellent analytical, organizational, and problem-solving skills, including data analysis.
●Strong interpersonal, communication, and customer service skills with both technical and functional end-users.
●Demonstrated ability to build relationships, solve problems, build partnerships, and remove barriers.
●Demonstrated ability to drive efforts to standardize, optimize and simplify processes and technical solutions.
The main responsibilities include:
●Resolve ServiceLink (ServiceNow) Cases about Workday issues or requests. Provide solutions and communication to clients in a timely manner. Manage and track cases in ServiceLink (ServiceNow) following with SLA;
●Support Workday EIB data mass upload into Workday for all business units in a timely & accurate manner including but not limited to hiring, job change, termination, and etc.;
●Develop Workday reports and dashboards to analyze the employee data for NYU Shanghai;
●Develop Workday Studio integrations for medium complexity system integrations;
●Analyze the reported cases and make proposals of enchantment to the processes and data control in the Workday system;
●Create and maintain documentation of reporting processes and training guides for end-users;
●Maintain the Workday system operation manual to standardize the working procedures and processes. Share and retain the knowledge base in the Workday Application Support team;
●Works with a global team in the GNU (global network
Qualifications
Required Education
●Bachelor's degree required, Master's degree preferred, with major in Computer Science/ Technology Education/Human Resources.
Required Experience
●It is an entry-level position and we accept college fresh graduates to apply for this position. It will be preferred if you have experience in HR ERP systems( e.g. Workday, PeopleSoft, SAP, etc.), programming, or coding.
●Experience in working in a multicultural global team is a plus.
Required Knowledge, Skills, and Abilities
●Quick learner and competent with confidential data;
●Good analytical, problem solving, and time-management skills;
●Possessing a positive, service-oriented attitude;
●Excellent Chinese and English language abilities (reading, speaking, writing) with the ability to communicate complex business and technical terms and procedures across all levels of the organization in the GNU of New York University.
Additional Information
About NYU
NYU Shanghai is
NYU Shanghai is an equal opportunity employer committed to equity, diversity and social inclusion. We are proud of its diverse and talented staff members, who work together to build and sustain this unique and pioneering institution of higher education in
To know more about working at NYU Shanghai, please click here to view our Staff page for more details. Thank you!
申請方式 / Application Instructions
請點擊以下原文鏈接并提交在線申請。
Please click the original job link below to submit your application online.
https://shanghai-nyu.icims.com/jobs/9139
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